Imagine this: instead of waiting hours (or days) for a technician to arrive onsite, your employee pops on a pair of AR glasses—or simply holds up their phone—and gets step-by-step visual guidance from a remote IT expert. That’s not science fiction. That’s augmented reality (AR) in IT support, and it’s starting to change the way businesses deliver and receive tech help.
While AR is still emerging in the business IT world, it’s rapidly becoming more practical for SMBs thanks to advances in mobile devices, faster internet, and integrated platforms. Let’s explore how AR is transforming helpdesk support, what the future could look like, and how managed services like Succeed MSP can help you embrace the trend.
What Is Augmented Reality in IT Support?
Augmented reality overlays digital information—like instructions, diagrams, or guidance—on the real world through a phone, tablet, or smart glasses. In IT support, AR can be used to:
Visually guide users through hardware or software troubleshooting
Annotate real-world equipment with step-by-step tasks
Remotely assist users as if the technician were standing next to them
Real-World Use Cases for SMBs
1. Remote Hardware Troubleshooting
Instead of describing what a blinking light means, a tech can view the hardware through your employee’s camera and walk them through a reboot or cable check.
2. AR-Assisted Onboarding and Training
New employees can use AR overlays to learn how to use office systems, VOIP phones, or printers—without a physical trainer.
3. Field Staff and Remote Locations
AR lets you support warehouses, clinics, or satellite offices without the overhead of onsite visits.
4. Server Room or Rack Assistance
Technicians can guide your onsite contact through cable tracing, switch resets, or UPS testing without needing to roll a truck.
Benefits of AR-Powered IT Support
Faster resolution times: Visual support reduces confusion and back-and-forth
Reduced downtime: Immediate guidance gets users back up and running quickly
Cost savings: Fewer onsite visits and more self-service troubleshooting
Improved user experience: Intuitive instructions reduce stress and frustration
AR vs. Traditional Remote Support
Feature
AR-Enhanced Support
Traditional Remote Support
Visual Hardware Assistance
✅ Yes
❌ Limited
Software Troubleshooting
✅ Yes
✅ Yes
Onboarding/Training Aid
✅ Interactive
⚠️ Passive
Travel Required
❌ No
⚠️ Sometimes
User Experience
✅ Hands-on
⚠️ Depends on communication
What You Need to Get Started
The barrier to entry is lower than you might think:
Smartphones or tablets with cameras
AR-enabled apps or platforms (some integrate with your MSP)
Optional: AR smart glasses like RealWear or Vuzix
A service provider (like us) equipped to support AR workflows
How Succeed MSP Is Preparing for the AR Shift
We’re actively exploring AR-assisted support as part of our future-forward service model. Already, we:
Use annotated video calls for client-side hardware help
Offer guided remote sessions for physical setups (racks, printers, routers)
Develop custom support playbooks for client devices and networks
As AR matures, we’re prepared to deploy lightweight, cost-effective solutions for:
VOIP systems that can integrate call routing to AR-equipped helpdesk agents
Final Thoughts
Augmented reality in IT support is no longer science fiction—it’s a near-future reality, and SMBs stand to benefit enormously. From reducing travel and downtime to improving employee training, AR is poised to be a powerful tool in the MSP toolkit.
And the best part? You don’t have to be a tech giant to use it. With the right partner and a practical plan, you can bring futuristic support to your business today.
🧠 Want to Explore the Future of IT Support?
We’re building IT support experiences that are faster, smarter, and more helpful than ever—AR included. Let’s talk about how your business can benefit.
Augmented Reality in IT Support: Is Your Next Helpdesk Visit Virtual?
Imagine this: instead of waiting hours (or days) for a technician to arrive onsite, your employee pops on a pair of AR glasses—or simply holds up their phone—and gets step-by-step visual guidance from a remote IT expert. That’s not science fiction. That’s augmented reality (AR) in IT support, and it’s starting to change the way businesses deliver and receive tech help.
While AR is still emerging in the business IT world, it’s rapidly becoming more practical for SMBs thanks to advances in mobile devices, faster internet, and integrated platforms. Let’s explore how AR is transforming helpdesk support, what the future could look like, and how managed services like Succeed MSP can help you embrace the trend.
What Is Augmented Reality in IT Support?
Augmented reality overlays digital information—like instructions, diagrams, or guidance—on the real world through a phone, tablet, or smart glasses. In IT support, AR can be used to:
Real-World Use Cases for SMBs
1. Remote Hardware Troubleshooting
Instead of describing what a blinking light means, a tech can view the hardware through your employee’s camera and walk them through a reboot or cable check.
2. AR-Assisted Onboarding and Training
New employees can use AR overlays to learn how to use office systems, VOIP phones, or printers—without a physical trainer.
3. Field Staff and Remote Locations
AR lets you support warehouses, clinics, or satellite offices without the overhead of onsite visits.
4. Server Room or Rack Assistance
Technicians can guide your onsite contact through cable tracing, switch resets, or UPS testing without needing to roll a truck.
Benefits of AR-Powered IT Support
AR vs. Traditional Remote Support
What You Need to Get Started
The barrier to entry is lower than you might think:
How Succeed MSP Is Preparing for the AR Shift
We’re actively exploring AR-assisted support as part of our future-forward service model. Already, we:
As AR matures, we’re prepared to deploy lightweight, cost-effective solutions for:
Complementary Technologies
AR support works best when paired with:
Final Thoughts
Augmented reality in IT support is no longer science fiction—it’s a near-future reality, and SMBs stand to benefit enormously. From reducing travel and downtime to improving employee training, AR is poised to be a powerful tool in the MSP toolkit.
And the best part? You don’t have to be a tech giant to use it. With the right partner and a practical plan, you can bring futuristic support to your business today.
🧠 Want to Explore the Future of IT Support?
We’re building IT support experiences that are faster, smarter, and more helpful than ever—AR included. Let’s talk about how your business can benefit.
👉 Contact Succeed MSP for forward-thinking support →
Why Your Phone System Isn’t Just a Phone System Anymore
September 30, 2025Augmented Reality in IT Support: Is Your Next Helpdesk Visit Virtual?
September 23, 2025Categories